Company Profile
For more than six decades, Cooperservidores has been a Costa Rican cooperative that offers credit, savings and investment products to help its associates make their dreams come true. It offers comprehensive solutions for each phase of their lives through new services that satisfy their needs and new digital tools that ease processes.

Cooperservidores promotes a culture of innovation to drive the digital transformation of processes, services and products that it offers. It seeks to achieve excellence through constant evolution that focuses on improving the quality of life for its people.

At COOPESERVIDORES, employees strive for continuous improvement to reinvent themselves and to learn new ways to achieve success, because learning is the key to innovation. They continue to seek excellence in digitalization, simplification and innovation. The wellbeing of people is the ultimate focus for its strategy, to become the best savings and credit cooperative in the world.

Cooperservidos is committed to the fight against corruption, respect for human rights, and the construction of a fair and solidary society, and through continuous improvement of procedures, to creating more responsible management.


Summary of sustainability strategy
Coopeservidores follows a triple bottom line strategy, which boosts solid, cost-effective and sustainable growth, has a positive social and environmental impact and mitigates any negative side effects that this implementation might have. This vision has trickled down to permeate the entire cooperative, achieving an overall commitment towards economic, social and environmental well-being, by assessing risks, compliance, and internal controls.

The economic axis of this strategy is reflected in the liquidity of its financial results, which have been achieved through the responsible management of funds and an innovative commercial strategy, focused on a simple, digital and humane values proposal. The social axis has led COOPESERVIDORES to generate well-being through alliances and projects surrounding financial education campaigns, volunteer programs and solidary aids. And finally, the environmental axis has led CS to shoulder its environmental responsibility, control consumption and manage waste correctly.


Why the bank has joined UNEP FI as a member
By joining the UNEP FI and becoming one of the founding signatories of the Principles for Responsible Banking, Coopeservidores once again upholds the commitment it made towards social responsibility almost a decade ago; they strongly believe in a cost-effective business model that spawns social and environmental value.

Cooperatives are companies based on social responsibility by definition; we are a community that organizes itself in solidarity with the goal of meeting and solving its needs.

Coopeservidores’ commitment towards social responsibility comes from this cooperative essence – as well as from our triple bottom line strategy: a model that allows it to take the financial well-bring brought forward by its commercial strategy, and transform it into social and environmental welfare, thus having a positive impact on the communities around them, the environment, Costa Rica, and now, the world.


Quote from the CEO
Coopeservidores is proud to be a member of UNEP FI and a founding signatory of the Principles of Responsible Banking. These principles of responsible banking are the flag under which we will operate as we venture further down the path of sustainability aiming to enhance the positive impact that we have caused on Costa Rica’s people, economy and environment during the last six decades.

These Principles for Responsible Banking, as well as our commitment towards the SDGs, motivate us to continue working to meet the needs and demands of all stakeholders, prioritizing financial education and inclusion, the promotion of a responsible supply chain, as well as the search for responsible social and environmental development and the application of new and innovative technologies that make lives easier and improve the services we offer.